How do I place an order?
You can order online on this site by clicking on the "SHOP" link in the top menu, selecting the products that you would like to buy, and clicking on "MY BASKET" when ready to checkout.
If you would like to place an order via email or phone you can do so by contacting us:
We will do our best to process your order quickly.
If you post in your order, please remember to include your payment and a note of which products you would like, along with a contact phone number or email, in case we need to clarify your order.
Do you accept returns or refunds?
To receive a full refund of the purchase price, you may return any unopened merchandise in its original condition, including the original packaging and your receipt, within 21 days of receipt.
To receive a full refund of the purchase price on damaged merchandise, merchandise must be returned within 7 days from the date of receipt.
Please note that clearance merchandise sold is non-returnable and non-refundable.
Do you sell products wholesale?
We do sell some of the products at a reduced rate when purchased in bulk, please call our office on 01793 279 111 to discuss your wholesale order.
Do you offer additional discounts to non-profits?
We do not offer any regular discounts apart from our wholesale pricing. Remember that all profits from our shop sales go directly to help those in need throughout Israel.
How are items posted?
Product orders are sent 2nd class through Royal Mail.